7 Days Dead on Arrival
If your item arrives damaged or is not working, please follow the warranty process and contact our customer service center within 7 days of the order being received. After returning the products to us, we can send you a new item.
Can only be accepted within 7 days from the date you received the item. This is for exchange only if they arrive damaged, faulty or are the wrong item.
- Customer must first send a clear photo of the damaged or defective product and shipping packaging before we can consider issuing the authorization. Please use good lighting and a close to medium distance, so we can identify and verify the issue(s).
- The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Time Station will also not be responsible if your shipment is lost during the return transit.
One Year Repair Warranty
Unless otherwise noted on the product page, the default product warranty period is one year warranty, during which you are eligible for free repair. Any free repair needs to be confirmed with the manufacturer via contact customer service. Customer must pay the shipping fees for returning the item to Time Station, while we will cover the shipping fees to send the repaired item back to the customer. If the buyer has damaged/misused the item(s), it will not be eligible for free repair. However cusotmers can return it to us at their won cost and pay a fee for the repair. Return shipping fees will be the customer's responsibility in such cases.
Warranty Exemptions and Notes
- Natural product degradation through wear and tear, along with breakage/damage during use, is solely the customer's responsibility and is not covered by our warranties.
- If the customer has damaged/misused the item(s), the product's warranty is immediately rendered void. No compensation is available in such cases. However, customers are welcome to contact us to purchase a replacement or spare parts (if applicable). We will charge the original value of the components and a shippng fee to dispatch them.
The customer voids the warranty if they:
- Open the body in an attempt to fix the device
- Modify, remove, customize or swap parts of the product
- Use the device in a way that it is not originally intended for
- Continue to use the item once a fault occurs and causes more damage
Items that can be returned or exchanged within 7 days of receiving must follow the criteria as below
- Faulty items damaged/broken or stained upon arrival
- Item received in the incorrect size / color
We will not accept returns in the following conditions:
- Items outside the 7 days warranty time-frame
- Washed, worn, used or misused items
- Items under the following categories : Sales, Promotion, Special Promtion, these items are not covered by warranty.
Return Shipping Fees
- Shipping fees to return the item(s) are at the customer's own expense.
- Please consult your local post office to confirm the actual return shipping fee.
It will take between 7-14 business days depeding on the item and the manufacturers stock of spare parts.
- Time Station.my can only repair products that have been purchased from Time Station.my
- Please contact our repair service first to confirm whether we can repair you specific model
- Stock availability and repair parts vary per brand and model
Repair & Customer Service Centre
Boston Time Square Sdn. Bhd.
Aeon Big Alor Setar
G-11, Ground Floor, No. 99, Jalan Gangsa, 05150 Alor Setar, Kedah Darul Aman.
Tel No: 04-735 0255
Boston Time Square Sdn. Bhd.
G20, Ground Floor, Jalan Tupai, 34000 Taiping, Perak Darul Ridzuan.
Tel No: 05-805 4258
Please contact us at firstname.lastname@example.org or call us if you have any questions or doubts.
Lifetime Technical Support
Reliable, helpful and flexible, Time Station offers basic technical support over the lifetime of your products. Buy with confidence and enjoy the support you deserve.